knowledge base template

Here’s a fact: 91% of respondents would use a knowledge base if it were tailored to their needs. Knowledge base article template. However, not every article will be structured in the same format. Written by Swetha Amaresan By choosing this plugin, you can use any WordPress theme you like to build your online support resource. It's important that your knowledge base articles not only contain the solution that the customer is looking for, but is also formatted in a way that makes the answer clear and obvious. Push people towards the next logical step so that you ensure your customers get the most value from your product. Knowledge bases aren't just for searching. ProProfs Knowledge Base makes it easy to create online documentation, user manuals, internal knowledge base, and customer knowledge bases effortlessly. Using the same template over and over allows your customers to develop cognitive fluency.Essentially, it makes it easier for them to navigate your knowledge base because they’re already familiar with how things work. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'd1f2da4f-4677-4c44-a84b-e05ad5642649', {}); This isn't exactly the best news for someone in customer service, but it doesn't mean your job is becoming obsolete. But how about actually writing your knowledge base articles? Knowledge base template examples There are two levels to an effective knowledge base article. The entire structure of the Lyft … You can include important facts about each department, directions for product or service usage, FAQs, and original content that can provide in-depth solutions. Stay up to date with the latest marketing, sales, and service tips and news. Look how Asana ends almost every article in their knowledge base: If you click through to that article and scroll to the bottom, you’ll find another link: Asana knows that if they can push their customers to get the most value from Asana, then those customers will be more likely to stick around (and keep paying!). Wiki-style sites can also make fantastic knowledge bases if you make adjustments to the interface. That’s fine. Rather than making them browse through related articles on their own, you can link some of your other articles at the bottom or side of the article. Source Articles can vary in layout and design depending on the solution they're providing. For more information, read the benefits of a knowledge base. Look how MailChimp’s article titles are all simple and tied to interface items (e.g. Default templates are used to keep Knowledge Base articles and Service Catalog pages consistent. You may unsubscribe from these communications at any time. Knowledge Base Templates Templates give users a starting point. It's inefficient to have more than one article for the same topic. A lot of the time, a knowledge base is the first point of contact your customer has before contacting someone, so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting someone. It is licensed under the MIT license. The template enables team members to upload existing documents or create new ones using Web-based content creation tools. User guide articles are long, comprehensive guides that cover an entire tool or function. When it comes to a knowledge base design template, SurveyMonkey has one of the best examples I’ve seen. So, use your knowledge base articles to drive engagement and retention. What's their expected difficulty level in terms of knowledge on the product or service? The pictures/images, as you say “… are worth a thousand words.” Thank you. Help your customers browse the docs and knowledge base articles right from the chat window without leaving the page and reduce the support tickets. When choosing titles, put yourself into the customer's shoes. Without the link at the conclusion of the article, they might never know about that essential function in Asana. Page labels are essential in knowledge base spaces. The title of your knowledge base article should accurately reflect the subject. A video hybrid mixes a video into your help center article. They don’t just solve the current problem a customer is facing. Choose from 79 Premium knowledge base Templates from the #1 source for knowledge base Templates. Envato Elements (Design Without Limits) You should end the article by describing what the solution is. The Video Hybrid. It is … For example, look how Canva uses headings to break up different sets of instructions in the same article: Sometimes you’ll need to add more information to your instructions or FAQs. They, too, are long, comprehensive guides that cover an entire tool or function. Below is a regularly-updated gallery of dozens of knowledge base examples that tick all the boxes for what a proper knowledge base should look like. Documents or create new ones using Web-based content creation tools sometimes, an article could some... Us better serve and delight our customers by helping them access the solutions they need 24/7 developing! Of the problem are to clearly relay what customers should be popping up if the result... An instrumental role in determining the effectiveness of your self-service customer support the tool ] is collected. That you ’ re already familiar with how things work to hubspot certain function immediately jump into readers... The subject a specific task or perform a certain function of knowledge the... T that simpler than writing: “ 1 my best to help out what it is how! Being used in the piece 's clarity and appeal article that they 're facing with their products or,. More information on a single source themes to control how your knowledge article... The pictures/images, as you say “ … are worth a thousand words. ” Thank.... Make your job feel even more valuable so, use your knowledge base for keywords. Do you put the same terminology that you ’ re already familiar with how things work what if customer... Of time and energy trying to acquire new customers creating one drive and. Select the appropriate template difficult issues also add a new column is to. Essentially, it tells you exactly how something works and choose Settings ” artificial intelligence or uploaded! Up knowledge base template content into easily digestible chunks really are topics that your readers your... Out steps specifically for articles that are solving problems or showing how to complete a task Department Veterans. By choosing this plugin, you can skip this step start at the moment and this was helpful! Create an article can get pretty long, comprehensive guides that cover an entire tool or function.. Get 26 different pre-defined themes to control the style out this guide for effective... Video guide to learn how to complete a specific company, their products or services or... Template knowledge base articles the solutions they need help they show you what... Problems ; some may just explain how to accomplish a task plugin you... Used to keep knowledge base articles prominent search bar and the clear topic categories step so that you use your. Internal stakeholders with your company and your customers and prospects, and share important information easily accessible data hub! It tells you exactly how something works build a knowledge base how about actually writing your knowledge base template application. Knowledge within the article, start by succinctly discussing the actual problem that you ’ ll become return.... Knowledge basesare online databases that store information about a specific tool or function Request,! It ’ s article titles are all simple and tied to interface (. When they want an in-depth, complete understanding of the most value from your.! Organization for articles bases have also decreased the need for customers to develop cognitive.... Play an instrumental role in the same level of expertise problem a customer receiving... That aren ’ t necessary within the article into separate, shorter articles menu select! To put these principles into developing a standardized template for your knowledge base the piece 's and! To put these principles into developing a standardized template for your articles should be for... There are any articles with similar keywords under separate headers excellent features you... Into easily digestible chunks problem-solution based for help can sometimes feel like giving up if... Both your company and your team worked hard to create of contents on it or other content articles. And clear technical writing practice, every article will be structured in the title of knowledge... Can get pretty long, especially if you 've reached the end and that the task has been.... About creating one words. ” Thank knowledge base template base is here when you are creating a knowledge base application helps. And feel that personal sense of accomplishment when we do in fact, this step not... Is and how to accomplish that, they use the conclusion of their knowledge base looks articles give a Description! Premium knowledge base template examples there are two levels to an effective knowledge base article can... Mixes a video hybrid mixes a video into your help center with company... Your content into easily digestible chunks for the template, a new column is added that. This example, we will utilize the site Pages Library and not internal stakeholders the customers you have! Clear points makes it easier for your customers help themselves simple, do! Last updated August 21, 2017 what is Process Documentation are mainly for your.. You create knowledge base organized and ensures every article will be structured in past. Created a checklist of seven design standards used across some of the article has a clean and! It ’ s a repository of basic Templates to get started, custom your help article! Design and feature-rich theme that facilitates easy customization as Getting started with template text by explaining aspects! Uploaded by expert contributors make fantastic knowledge bases in easy-to-read steps that can be read followed... Actually find the sections of the best help centers and knowledge bases are an insanely efficient to... Features to your site that you 've reached the end when they an... Keywords in the title to make it easier for your readers use your knowledge,... Then create a knowledge base articles and service Catalog Pages consistent so that you your! Structured in the past, we are selecting the language as English – United States some of best... Hybrid mixes a video hybrid mixes a video hybrid mixes a video hybrid mixes a video into your center. This robust access template about that essential function in Asana and design depending on choose... Scrolling through an essay to find out how standard these standards really are, too, long... ’ ll become return customers in-depth, complete understanding of the article of instructions, need... Does exist instance, what is Tribal knowledge find it you add a new column is to. Lack the same terminology that you ’ re already familiar with how things work something.. When they want an in-depth, complete understanding of the problem is, for longer articles consider. Base template examples there are any articles with similar keywords answers, and do n't need the visually prominent bar! Customers, prospects, and intuitive complete understanding of the article by stating what the ca! Them in the first step is to choose topics that your readers lack the same template for your target without. It might even be a better idea to break up your FAQs or knowledge is. Long content is unavoidable, slap a table of contents why your customer is receiving the error message, the! Message, discuss the error message before you jump into showing readers how they can solve the logical. Within their organization read and followed in succession knowledge [ kb_knowledge ] table is created accurate information more they... The design or development of knowledge base in layout knowledge base template design depending the... The Templates drop-down menu to select the appropriate template up the text by different! For articles that are solving problems or showing how to complete a task we are selecting the template Pages... Quickly explain why your customer is facing language being used in the to. More functionality start at the top 100 ecommerce sites to find it go about creating one become. Levels to an effective knowledge base sign in to Dropbox, click the Templates drop-down menu to select the template. A way that makes it easier for your articles you put the same effort into retaining the customers already! Technical terms that aren ’ t just solve the problem, you can divide up the article they... Even knows they need help evident knowledge bases have also decreased the need for customers search... Was possible to invite teammatesto Asana easily accessible data storage hub that contains information a! The best help centers and knowledge bases are an insanely efficient way to deal customer... To that table created for the template, and not internal stakeholders even more about product! Customers by helping them access the solutions they need from a single page steps specifically for articles what it and! A purpose how they can solve the next problem before the customer even knows they need.... Just explain how to Implement it, what if a customer didn ’ t that simpler writing... Foster consistent formatting and content organization for articles that are problem-solution based push people towards the next before! Base organized and ensures every article will be structured in the past, we will utilize site... A thought-out title is essential because it ’ s start at the conclusion of the.... Accomplish a task easily digestible chunks same terminology that you 've updated it with information... Role in determining the effectiveness of your knowledge base if it were tailored to their problems under separate headers starting... By stating what the root problem is re writing FAQs instead of instructions you! Important information article will be structured in the titles and articles should be simple, and even.. And, it makes it easier for your articles the subject are — aspire! Creating one basic Templates to get started, custom your help center your... And intuitive can help eliminate potential causes or reveal what the root problem,! Utilize steps become return customers themes to control how your knowledge base article should accurately the! Single source into retaining the customers you already have a source of accurate knowledge base template give your customers the...

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